On March 18th on the occasion of European Consumer Day the State Consumer Rights Protection Authority and the European Consumer Centre-Lithuania in cooperation with Mykolas Romeris University organized a conference: “Consumer Rights Directive: What’s New for Consumer and Business”. In the Conference representatives of the European Commission’s Directorate General for Justice, the European Consumers’ Organisation (BEUC), consumers organizations, also of the direct selling and online business shared their insights about forthcoming changes due to implementation of Consumer Rights Directive.
Lithuania Direct Selling Association General Secretary Gintautas Zaleckas in his presentation noted that for the fair business, who cares about their customers, increased consumer rights are good news, because consumers will be able to feel more secure doing shopping online or off-premises. Provisions of the Directive, which will be the same in all EU, will simplify the regulation of consumer rights, also ensuring a high level of consumer protection and improving business conditions and consumer internal market. It was stressed that it is very important that the European Commission and the governmental institutions would not only inform consumers about any changes to their rights and obligations, but also to help the business to prepare for the changes, clarifying the application and implementation of the new requirements. For example, it would be developed some guidelines for implementation. If big online trades or members of Direct Selling Association are having the financial and human resources to adapt to all changes, so to do that for small traders can be much more challenging task.
G.Zaleckas presentation: Vartotojų teisių direktyva: tiesioginės prekybos perspektyva